Useful downloads

Useful but admittedly not too thrilling...

When you order your rings from Smooch, we’ll also give you some not-too-interesting-but-totally-necessary paperwork. Then when you receive your rings, we give you some more paperwork again.

Once we’ve given you all this stuff, there’s a possibility you’ll lose it (or chuck it... don’t worry – we understand). And after you’ve lost it or chucked it, you might realise you need it. Others of you might wish to read it all before you’ve even made an appointment. And for both those reasons, we’ve got all the paperwork you could ever need right here, on this page.

Documents you’ll receive once you’ve ordered your rings

• FAQs about your order (PDF)
   
• Terms and conditions (PDF)
   
• Smooch price promise (PDF)

Documents you’ll receive with your rings

• Lifetime Guarantee (PDF) 
  (For some unknown reason, it’s called the Quality Guarantee on this document. But it’s exactly the same thing as the Lifetime Guarantee we mention throughout this website)
   
• "Too small, too big, incorrect finish or incorrect style” card (JPG)
  (To be returned with your rings if they need tweaking – rarely needed)
   
• Caring for your rings (PDF)
  (Information on caring for your rings)